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Your spotlight on local services

Making a Complaint

Guides to making complaints about health and social care

Knowing how to raise a complaint and exactly who to complain to when you have an issue with health or social care services can be complicated.  Healthwatch has worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.

You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be.

There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also contact us directly here to find out how to get help with making your complaint.

We want to make the system better at listening to what you have to say. But in the meantime, we hope these tools will help get your message heard.